Maya Bretzius, Strategic Advisor, Transformation and Strategy Office (TSO)
Maya Bretzius is a Strategic Advisor in the Transformation and Strategy Office (TSO). Her main focus area is Call Center Modernization. As part of these efforts, she has focused on developing Taxpayer 360, which aims to identify opportunities for FS25 and beyond to streamline the desktop experience for IRS employees answering taxpayer queries, and enhancing current Workforce Management (WFM) systems.
Prior to working at the IRS, Maya spent a decade working with the Boston Consulting Group to support large-scale transformation efforts across both private and public sector clients. Maya earned a BA in Medieval Studies from Brown University and an MBA from Stanford Graduate School of Business.
